Shipping & Returns

                                    Shipping Policy

1. Free shipping for orders value INR 3000 and above.
2. Flat shipping fee INR 200 for order value less than INR 3000.
3. All non-personalized order, will be shipped within 3-5 working days, once the order is processed.
4. For products that are customised to your name/liking, we would need around 15 working days to have the product delivered to you.

Shipping Notice:

All products under a single order would be shipped together when all the products are ready for dispatch.

If there is an urgent requirement please e-mail your query at info@paparaty.in

During the season of sales, due to high volumes the time for delivery may be affected. We request you to have patience and thank you for trusting us in these times. We assure your product will be on its way to you shortly.

Return & Exchange Policy

Exchange
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We offer exchanges for items purchased at full price only for any torn, broken or damaged product upon receiving, kindly email us at info@paparaty.in Please email us the photo and order details within 24 hours of delivery of product in order for us to facilitate your return request.

Items must be returned in new condition and original packaging in-tact for us to process the exchange. After inspection of the received product we shall process your exchange request.

Customized product are not eligible for exchange.

Customer will be responsible for all shipping charges associated with the exchange. Valid for one-time exchange only.

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Returns

We attempt to ensure that all our pieces are thoroughly checked for quality before dispatch, however due to circumstances beyond our control, there may be the occasional damage /defect in an item for which we would be open to replacement of the piece. We request you to send us images of the package as it arrived with the external damage visible, within 48 hours of receiving the product. Please email us at info@paparaty.in with all details.

Alternately you can call our customer care number +91 9073339250 between the hours of 11 am and 7 pm Monday to Saturday (excluding National / Public Holidays) and our team will assist you. Goods must be returned in the same packaging they were sent in with the tags intact. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you. We would need at least 7 working days for a replacement to be provided in this instance, and request your patience, should this situation occur.

Goods are replaced in the same style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilized in any future purchase you make with us. Store credit can be utilised against any future purchase.

After assessment and inspection of the defect items, we will either offer an exchange or the value of returned product(s) via the same credit card used to make the payment, cash (bank transfer) or store credits, based on our discretion.

If a second return needs to be done, customers have to pay INR 150 for delivery.

Refunds

We do not provide any refund on goods sold. Goods once sold can only be exchanged for a size replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available, under such circumstances the amount paid by you can be used by you whenever you shop with us next time. This amount would be credited into your wallet and can be utilised against any purchase in future.